Refund policy

At tulpy.shop, operated by 1092 S RIDGEWOOD LLC, we want you to be fully satisfied with your purchase of our folding camping chairs. If you are not entirely happy with your order, we’re here to help.

1. 30-DAY RETURN POLICY

We offer a 30-day return window. You have 30 days after receiving your item to request a return. To be eligible for a return, your folding camping chair must be:

  • In the same condition that you received it.
  • Unused, clean, and in its original packaging.
  • Accompanied by the receipt or proof of purchase.

2. RETURN PROCESS

To start a return, please contact us at support@tulpy.shop.

  • If your return is accepted, we will send you instructions on how and where to send your package.
  • Note: Items sent back to us without first requesting a return will not be accepted.
  • Return Shipping: Unless the item is defective or the wrong product was sent, customers are responsible for paying their own shipping costs for returning items.

3. DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order upon reception. Contact us immediately if the folding chair is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by providing a replacement or a full refund, including original shipping costs.

4. NON-RETURNABLE ITEMS

Certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

5. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. REFUNDS

We will notify you once we’ve received and inspected your return.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • All refunds are processed in USD.
  • Please remember it can take some time for your bank or credit card company to process and post the refund.

7. CONTACT INFORMATION

For more information about our returns and refund practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Entity Name: 1092 S RIDGEWOOD LLC
  • Attn: MORGAN KIERRA
  • Address: 401 FLAGLER AVENUE, NEW SMYRNA BEACH, FL, 32169, USA
  • Email: support@tulpy.shop
  • Phone: +1 308-260-1277
  • Website: tulpy.shop